1011 Development Court
Kingston, NY 12401
Hours: 8:00 AM to 5:00 PM Monday – Friday
Website: childsupport.ny.gov
Customer Service Helpline: 1-888-208-4485
Helpline Hours: 8:00 AM to 7:00 PM Monday – Friday
TTY: 1-866-875-9975
Customer Service Information Line: 1-800-846-0773
Information Line Hours: 24 hours/7 days a week
Customer Service Information Line is for persons who currently have support orders payable through the Ulster County Child Support Enforcement Unit. Callers may obtain payment and disbursement information through this automated line.
Applications for child support services may be obtained through the website, calling the Customer Service Helpline or by writing to the address listed above.
Mail Payments to:
NYS Child Support Processing Center
P.O. Box 15363
Albany, NY 12212-5363.
Make your check or money order payable to NYS Child Support Processing Center. Your payment must include your full name; the child support account number (NY Case Identifier) and the name of the county you are paying support through in the memo field of your payment. If you have more than one account, be sure to include the Case Identifier and county name for each account.
NY Child Support Way2Go Debit Card Customer Service: 1-844-309-5654 (TTY line for the hearing impaired 711)
The primary objectives include the location of absent parents, establishment of paternity/support orders and enforcement on behalf of all children in receipt of Temporary Assistance, Medicaid, and Foster Care and single parent families not in receipt of public assistance. Enforcement of the support orders requires a multi-faceted system involving State and local government agencies, court systems, employers and the public. Cases undergo continuous investigation to ensure the timely collection of needed support money.
